Frequently Asked Questions (FAQ)

Q. Are your perfumes original?
A. We strive to provide premium-quality fragrances as described on each product page.

Q. Do you deliver across India?
A. Yes, we currently ship across India.

Q. How long does shipping take?
A. Orders are generally delivered within 3-7 business days.

Q. Do you offer Cash on Delivery (COD)?
A. No. We currently accept prepaid orders only.

Q. Why are prepaid orders required?
A. Due to limited stock availability and to prevent fake orders, products are reserved only after successful payment confirmation.

Q. Can I cancel my order?
A. Orders can only be canceled before dispatch. Once shipped, cancellation requests cannot be accepted.

Q. What if I receive a damaged product?
A. Customers must contact us within 48 hours of delivery with clear photos/videos of the damaged product.

Q. How long does a refund take?
A. Once the returned product is received and verified, refunds are processed within 7-14 business days.

Q. How can I contact customer support?
A. You can contact us via email at ankitjat547@gmail.com or call us at 9116379838.

Q. Are shipping charges refundable?
A. Shipping charges are generally non-refundable unless the return is approved due to damage or an error from our side.