Refund policy

Last Updated: June 11, 2026
At Luxify Perfume_, we deal in high-quality premium fragrances and luxury personal care products. Due to hygiene, safety, and the consumable nature of liquid perfumes, our return and refund criteria are strictly governed by the following terms:

1. Eligibility for Returns & Replacements
We accept return, replacement, or exchange requests strictly within 3 days of delivery, and only under the following conditions:
  • Damaged/Broken Item: The perfume bottle or packaging arrived broken or severely damaged during transit.
  • Leakage: There is noticeable leakage of liquid from the bottle upon delivery.
  • Wrong Product: You received a different fragrance variation or brand from what was originally ordered.

2. Non-Returnable Conditions
An item will not be eligible for a return, refund, or replacement if:
  • The product has been used, sprayed, unsealed, or its original cellophane wrap/box has been altered.
  • The return request is raised after 3 days of successful delivery.
  • The customer does not like the fragrance notes (Fragrance preference is subjective and does not qualify as a product defect).

3. Mandatory Unboxing Video Requirement
To prevent fraudulent claims, Luxify Perfume_ requires a continuous, unedited unboxing video from start to finish. The video must clearly show the shipping label, the sealed box being opened, and the damage/leakage/wrong product. Without a valid unboxing video, requests cannot be processed.

4. Refund Process
  • Once your return request is approved and the product is verified by our team, your refund will be processed.
  • The approved refund amount will be credited back to the customer's original payment source (UPI/Net Banking/Credit or Debit Card) via our payment gateway partner, PhonePe.
  • Please allow 5 to 7 business days for the amount to reflect in your bank account, depending on your bank's policies.